Frequently Asked Questions

Posty5 helps creators prepare and publish original or authorized videos to connected social platforms from one workspace, with platform-specific settings and explicit confirmation before TikTok publishing.

YouTube (Shorts and long video), Facebook Pages, Instagram Business and Creator accounts, TikTok, Threads and X. Publishing to X needs the Pro plan or higher.

Do I need separate accounts for each platform?

Yes, you need active accounts on each platform you want to post to. Connect these accounts using OAuth authentication.

Can I publish to only some platforms in my workspace?

Yes! When creating a publishing task, select which platforms to publish to. Choose any combination of connected accounts.

Can I schedule posts for later?

Yes, on the Pro plan or higher. Choose Schedule for later and pick a date and time. Publishing right away works on every plan, and TikTok publishing still requires creator review and confirmation before upload.

Is my content stored on your servers?

Videos are stored temporarily during preparation and publishing, then removed according to the platform workflow. Posty5 does not keep permanent copies for reposting.

Navigate to ‘Social Media Profiles,’ select the platform, and follow OAuth authentication. You’ll be redirected to the platform to grant permissions, then back to our app.

Only what publishing needs. YouTube to upload videos, Facebook to manage and post to your Pages, Instagram to publish and manage comments on a Business or Creator account, TikTok to post videos, Threads to publish posts and replies and read their insights, and X to read your profile and write posts.

No, we never see or store passwords. OAuth 2.0 provides secure access tokens without exposing credentials.

Can I disconnect accounts anytime?

Yes, you can disconnect any account from the ‘Social Media Profiles’ page. This revokes our access immediately.

What happens if my access token expires?

You’ll receive an ‘invalid access token’ error. Simply re-authenticate the account to refresh the token.

Can I connect multiple accounts from the same platform?

Yes. Connect several YouTube channels, Facebook Pages, Instagram accounts, TikTok profiles, Threads profiles and X accounts.

My Facebook/Instagram connection expired. What should I do?

Open Accounts, open the expired account and click Reconnect. A Facebook Page, and an Instagram account that came with it, are approved again through Facebook. An Instagram account you connected directly is approved again through Instagram.

What is an Organization?

A workspace groups connected accounts you own or are authorized to use, so you can prepare, review, and publish platform-specific posts.

How many organizations can I create?

All subscription plans allow unlimited organizations.

Can I add team members to my organization?

Team collaboration features are planned for future releases. Currently, organizations are single-owner managed.

What happens if I delete an organization?

Deleting disconnects all associated social media profiles. Past tasks remain in history but can’t be retried.

Can I use the same profile in multiple Organizations?

Yes! Reuse connected profiles across multiple organizations. Helpful for managing the same brand across different campaigns.

Can I remove a profile from an Organization?

Yes, go to Organization Details and click ‘Disconnect’ next to the profile. This won’t delete the profile, it only removes it from that organization.

What video formats are supported?

We support all common formats including MP4, MOV, AVI, MKV, WMV, FLV, and WebM. We recommend MP4 with H.264 encoding for best compatibility.

What is the maximum video file size?

It varies by platform, YouTube (Up to 256 GB or 12 hours), Facebook (Up to 10 GB), Instagram (Up to 650 MB, Reels under 90 seconds), TikTok (Up to 4 GB).

What’s the best video resolution and aspect ratio?

For short-form content, Resolution 1080x1920 (Full HD vertical), Aspect ratio 9,16 (vertical), Frame rate 30fps or 60fps.

Can I upload videos from a URL?

You can provide a direct video file URL for original or authorized content where supported. URL-based reposting from TikTok, YouTube, Facebook, or Instagram is not supported for TikTok Direct Post.

Can I customize content for each platform?

Yes! Set different titles, descriptions, captions, and settings for each platform when creating a posting task.

What happens if one platform fails but others succeed?

Each platform processes independently. If YouTube succeeds but TikTok fails, the task shows partial success. Retry only failed platforms.

How long does posting take?

Varies by video size, Small (< 100 MB) take 2-5 mins, Medium (100-500 MB) take 5-15 mins, Large (> 500 MB) take 15-30+ mins.

Can I edit a video after it has been posted?

No. Once posted, you must edit directly on the platform. Alternatively, delete the task and create a new one with updated settings.

Can I upload the same video to multiple organizations?

Yes, but you must create separate upload tasks for each organization. There is no direct ‘duplicate’ feature, but you can reuse the same video files.

Can I use content from another platform?

Only if you created the content or have the rights to publish it. Posty5 does not use TikTok Direct Post to copy arbitrary third-party videos from other platforms.

Do you support video editing?

Currently, we do not have built-in editing. Please upload finalized, edited videos. We recommend using external editing software before uploading.

How does AI content generation work?

AI analyzes your video description and selected tone, then generates platform-optimized captions, titles, descriptions, and hashtags tailored to each platform’s best practices.

Can I edit AI-generated content?

Yes! AI content is a starting point. Review, edit, and personalize all generated content before publishing.

What tones are available for AI generation?

Available tones, Professional, Casual, Humorous, Inspirational, Educational, and Promotional.

Does AI generation cost extra?

AI features depend on your subscription plan. Please check your plan details for more information.

What languages does the AI support?

Currently, it primarily supports English. Support for additional languages may vary by plan.

Can I post to my Instagram feed and stories at the same time?

For a video, turn on Publish to Both Feed and Story in the Instagram settings to share the Reel to your story as well. To post a story on its own, choose Story as the post type, on the Starter plan or higher.

Why can’t I select certain Facebook pages?

Only post to pages where you have admin or editor permissions. Personal profiles cannot be used.

Does TikTok require special verification?

TikTok uses webhook verification to confirm the processing status after the connected account owner explicitly confirms publishing.

Can I set YouTube videos as unlisted or private?

Yes! Set the privacy level to Public, Unlisted, or Private when creating YouTube tasks.

Can I add custom thumbnails to YouTube videos?

Yes, upload a custom thumbnail when creating your YouTube task. Recommended size, 1080x1920 pixels.

Can I monetize YouTube videos uploaded through this platform?

Yes, as long as your YouTube channel is monetized and meets requirements. Uploads don’t affect monetization.

Can I control TikTok privacy settings?

Yes! Set privacy to Public (Anyone can see), Private (Only you), or Friends (Only friends). Also disable duets, stitches, and comments.

What YouTube categories are available?

Available categories include, Film & Animation, Autos & Vehicles, Music, Pets & Animals, Sports, Gaming, People & Blogs, Comedy, Entertainment, News & Politics, How-to & Style, Education, Science & Technology, Nonprofits & Activism, and more.

Can I set videos as ‘Made for Kids’ on YouTube?

Yes, enable the ‘Made for Kids’ option when creating a YouTube task. This is required by COPPA regulations.

Can I add multiple language titles and descriptions to YouTube?

Yes! YouTube supports localization. You can add translated titles and descriptions for various languages (English, Spanish, Arabic, French, etc.).

Can I schedule posts for different times on different platforms?

Create separate post tasks when different platforms need different publishing times. TikTok publishing still requires manual review and confirmation.

Can I cancel or reschedule a scheduled post?

Yes, until it starts publishing. Open the post from Posts, then use Re-schedule to pick a new time, or clear the time to publish it right away. Use Delete to remove it. Picking a new time needs the Pro plan or higher.

Will I be notified when my content is published?

Yes. You can receive email notifications when selected platforms complete successfully, run into an error, or require maintenance.

Can I publish to specific platforms only?

Yes! When creating a task, simply select your desired combination of connected profiles and platforms.

What do the different task statuses mean?

Statuses include, Pending, Processing, Preparing Video, Processing in Platform, Done, Error, Failed by Platform, Needs Maintenance, Canceled, and Invalid Post Video URL.

How do I know if my video was posted successfully?

Check the task status page. Each platform will show a ‘Done’ status with a green checkmark upon success. You will also receive a notification.

What should I do if a post fails?

Check the error message, verify your account connection, ensure the video meets requirements, and check your internet. Click ‘Retry’ for failed platforms or contact support if the issue persists.

Can I see the history of all my posts?

Yes, the task list shows all past uploads with status, timestamps, and platform-specific results.

What does ‘needsMaintenance’ status mean?

This status indicates a task requires manual review. Common causes include platform policy violations, account restrictions, unusual activity flags, API changes, or persistent network issues.

How does status history work?

Every status change is logged with the status name, timestamp, error message (if applicable), and platform-specific details. It tracks the complete task lifecycle for diagnostics.

Why is my video stuck in ‘processing’ status?

Possible reasons include, large file size, platform processing delays, network connectivity issues, or high server load. If stuck for more than 30 minutes, please contact support.

What does ‘Invalid video URL’ mean?

The video URL is not publicly accessible, expired, deleted, requires authentication, is blocked by the platform, incorrectly formatted, or has geo-restrictions.

Why did I get a ‘Rate limit exceeded’ error?

Platforms limit the number of posts in a short time. Wait 15-30 minutes and retry, or spread out your scheduled posts.

Can I cancel a task that is processing?

Canceling processing tasks is currently unavailable. This feature is planned for future updates.

What happens if my video violates platform policies?

While Posty5 uploads the content, platforms apply their own rules. Violations may lead to content removal or account suspension. Please ensure full compliance.

Why is my Instagram post failing?

Common causes are a personal account instead of a Business or Creator one, an expired connection, a Reel longer than 15 minutes, an unsupported aspect ratio, carousel images of different shapes, Instagram reaching its 24-hour publishing limit, account restrictions, or music copyright.

Why did my upload fail?

Common reasons, Invalid access token, unsupported video format, file size exceeds limits, network timeout, platform API errors, or content policy violations.

I’m getting a ‘Permission Denied’ error. What’s wrong?

This usually means, Access token expired, insufficient permissions, account suspended, or profile disconnected. Please re-authenticate the account.

Can I retry a failed upload?

Yes. You can retry failed platform uploads from the task status page without changing successful platform results.

Who can access my videos and accounts?

Only you have access. Staff cannot access content except when providing support (and only with your explicit permission).

Is my data encrypted?

Yes, all transmissions use SSL/TLS encryption. OAuth tokens are encrypted at rest in our database.

No, we never share account information or video content. We only interact with social media platforms via official APIs.

What happens to my data if I delete my account?

All data (connected accounts, upload history, organizations) is permanently deleted within 30 days.

Yes, fully GDPR compliant. You have the right to access, modify, or delete your data anytime.

How secure are OAuth tokens?

OAuth tokens are encrypted at rest, transmitted over HTTPS, never exposed in URLs, refreshed when required, and revocable anytime.

Can I use the same video source for multiple tasks?

Yes. You can reuse a video file you created or have rights to publish, with separate settings and review for each task.

What is the ‘updateLatestMedia’ feature?

This internal dashboard feature is not a public workflow for reposting to TikTok. Publishing to TikTok still requires creator review and explicit confirmation.

Can I repost videos from other platforms to TikTok?

No. TikTok Direct Post in Posty5 is not a reposting tool. Users should only publish videos they created or have the rights to publish. Posty5 does not use TikTok Direct Post to copy arbitrary third-party videos from YouTube, TikTok, Facebook, Instagram, or other platforms.

What video sources are supported?

Supported sources include uploaded video files and direct video file URLs for original or authorized content. URL-based reposting from social platforms is not supported for TikTok Direct Post.

What browsers are supported?

Modern browsers including, Chrome (latest), Firefox (latest), Safari (latest), Edge (latest). Best experience on Chrome.

Is there a mobile app?

Currently web-based, optimized for desktop. Mobile app in development.

Can I use the API for publishing workflows?

API access is available on eligible plans for creating upload tasks, checking task status, and managing connected profiles. TikTok Direct Post still requires OAuth-connected accounts and explicit creator confirmation.

Are comments, Duet, and Stitch enabled by default?

TikTok uses webhooks to report processing status after a creator confirms and submits an upload.

Can I integrate Posty5 with my own application?

Yes! You can use our REST API to integrate Posty5 into your application. You will need an API key from your dashboard.

Is batch preparation available?

Higher-tier workflows can help prepare multiple posts, but TikTok publishing is not automatic. Each TikTok upload still requires creator review and confirmation.

Can I integrate with CMS or workflow tools?

Yes, through API (enterprise plans) or via Zapier/webhook integrations (business plans and above).

What does the Canceled status mean?

Yes. You can create a creator hub page to share your social profiles, important links, and content updates from one simple page.

How can I check the status of my post?

Yes. You can publish video posts to multiple connected social media accounts from one place, while managing status, errors, and updates in your dashboard.

How long can a video be?

Up to 60 minutes. Posty5 measures the length from the file you upload rather than trusting anything the browser reports, and refuses a longer video with a message telling you how much over it is.

Do all my connected accounts accept a 60-minute video?

No. At the time of writing, YouTube accepts up to 12 hours and Facebook up to 4, so an hour is comfortable on both. Instagram publishes long video as a Reel and stops at 15 minutes. TikTok’s limit is set per creator and read from your connected account. Posty5 shows which of your accounts accept a given video before you publish it, and that panel is the live authority.

What happens if one of my accounts cannot take a video that long?

When you publish to a workspace, the video goes out to the accounts that accept it and Posty5 tells you which ones it skipped and why. When you publish to a single account, the post is refused instead and nothing is charged.

How is a long video priced?

By length rather than per post, so a longer video costs more than a short one. The exact cost is shown after Posty5 measures your file and before the post is created. See the credits page for the current rate.

Why is my upload taking so long?

A full-length video is a large file, and the upload runs at your connection’s speed. If Posty5 shows a Pause control you can stop and come back to it with your progress kept; if it does not, keep the tab open, because an interrupted upload has to start again.

Can I change the time before a scheduled long video goes out?

Yes, as long as it has not started publishing. Moving it to another time needs the Pro plan or higher and costs nothing. Switching it to publish right away works on every plan.

Which plans can schedule posts?

Pro and Business. On the Free and Starter plans, Schedule for later shows a Pro badge, and you can publish right away instead.

What happens to posts I scheduled before changing my plan?

They still go out at the time you chose. Your plan is checked when you schedule a post, not when it publishes.

Can I move a scheduled post to another time?

Yes, until it starts publishing. Moving it to another time needs the Pro plan or higher. Switching it to publish right away works on every plan.

Which platforms take text posts?

Facebook Pages, Threads and X. Instagram, TikTok and YouTube have no text-only posts.

Why was Instagram, TikTok or YouTube skipped on my text post?

Those platforms cannot publish text alone. On a workspace post, Posty5 sends the text to the accounts that can take it and skips the rest instead of failing the post.

Can I add a link to a text post?

Yes. Put it in the text, or in Link (Facebook) to show a link preview under the Facebook post.

How much does a text post cost?

A text post is charged once per post, on every plan. See the Credits page for the current price.

Which day does a post appear on in the calendar?

A scheduled post appears on the day it was scheduled for and stays there after it is published. Any other post appears on the day it was published, or the day it was created if it has not gone out yet.

Which time zone does the calendar use?

The time zone of your profile, or of your browser when your profile has none. The calendar names the time zone its days follow.

How many posts can I schedule at once?

Up to 50 from one CSV file, on the Pro plan or higher. The file takes text and image posts. Long videos cannot be added to a batch.

One row of my batch failed. What happens to the others?

Each row is created on its own, and the results show every row as created or failed. The other rows still go out, unless you turned on Stop on the first error, in which case the rows after the failure are not attempted.

Why was my whole batch refused?

Posty5 checks that your credits cover every post in the batch before it creates any of them, so a batch you cannot afford is refused as a whole. A batch is also refused while another batch of yours is still being created.

Why did the links in my post change?

Track the links in this post was on. Each link was replaced by a Posty5 short link for each platform, which counts the click and then sends people on to your original address.

Do tracked links give me full analytics?

No. For each tracked link you see the number of clicks and the time of the last click, per platform. The UTM tags let your own analytics tool see the rest.

Why did Instagram refuse my carousel?

Instagram needs every image of a carousel to have the same aspect ratio. Crop the images to one shape and try again.

Why was a platform skipped on my carousel?

TikTok and YouTube do not take image posts, so a workspace carousel skips them. X is not skipped, but it takes only the first 4 images.

Can a story have a caption or a link?

No. A story is one image or video with no caption, comments, hashtags or link, and it disappears 24 hours after it goes out.

How do I connect Threads?

Open Accounts, connect a new account and choose Threads. You approve access on Threads and come back to Posty5 with your profile connected. Connecting Threads works on every plan.

How long can a Threads post be?

The text can be up to 500 characters and a video up to 5 minutes. Threads has its own text section in the post form, so a longer caption for other platforms does not have to fit.

What happens to my hashtags on Threads?

Threads links one topic per post. Posty5 uses your first hashtag as the topic tag, and a hashtag written in the text stays plain text.

Are my comments posted on Threads?

Yes, as replies under your post. Comments after publishing need the Pro plan or higher.

Is there a daily limit on Threads?

Yes. Threads allows 250 posts and 1000 replies per profile in any 24 hours. When a limit is reached, Posty5 says so on the post.

How do I connect my X (Twitter) account?

Connecting X and publishing to it need the Pro plan or higher. Open Accounts, connect a new account and choose X. On the Free and Starter plans the X card shows a Pro badge and cannot be connected until you upgrade.

How long can an X post be?

280 characters, counted the way X counts them. A link counts as 23 characters, and many emoji and Chinese, Japanese or Korean characters count as 2. X has its own text section in the post form.

What can I post to X?

Text posts, up to 4 images, and video up to 140 seconds and 512 MB. A longer video is refused for X when the post is created.

Can I add a poll or quote a post on X?

Yes, on a text post. A poll has 2 to 4 choices of up to 25 characters and runs for up to 7 days. You can quote another X post by its link instead, but not both.

Are my comments posted on X?

Yes, as replies under your post. Comments after publishing need the Pro plan or higher.

Why does my X post say the monthly quota is exhausted?

X charges for every post made through its API, so Posty5 keeps a monthly budget for X across all users. When it runs out, new X posts are refused with that message until the next month, and your other platforms still publish.

What happens to my X account if I move to a lower plan?

It stays connected, and posts you scheduled before the change still go out. New posts to X, and adding the account to a workspace, need the Pro plan again. A workspace post skips X meanwhile.

Can I choose who can reply to my post on Threads or X?

Yes, on Threads on every plan and on X on the Pro plan or higher. Pick an option in Who can reply, in that platform’s settings in the post form. When you leave it empty, everyone can reply.

Can I connect Instagram without a Facebook Page?

Yes. Choose Instagram on the Connect Account page to connect a Business or Creator account directly with Instagram Login. You can still connect it through a Facebook Page if you prefer.

Why was my Instagram account refused?

Instagram connects Business and Creator accounts only. Switch your account type in the Instagram app, which is free, and connect again. Posty5 shows a How to switch your account link when this happens.

What do via Instagram and via Facebook mean on an account?

They show how an Instagram account was connected. Via Instagram means you connected it directly. Via Facebook means it came with a Facebook Page you connected.

What happens to Instagram when I disconnect a Facebook Page?

Instagram accounts that came with that Page are disconnected with it. An Instagram account you connected directly stays.

Why does Instagram say its 24-hour publishing limit is reached?

Instagram lets an account publish up to 100 posts through its API in any 24 hours. Wait until older posts leave that window, then publish again.

How many hashtags can a hashtag group hold?

Up to 30 per group, and you can keep up to 100 groups. A post can use up to 5 groups plus 30 hashtags of its own. Hashtag groups are free.

Why were some of my hashtags left out?

Each platform accepts a limited number. Instagram takes 30, YouTube 15 and X 5, and every caption has a length limit too. Posty5 adds what fits, keeps your first choices, and leaves the rest out rather than failing the post.

Can I see likes and views for my posts?

For posts published to Threads and X, the post status page shows an Engagement card with the numbers those platforms report. Other platforms do not report engagement to Posty5.

How often are the engagement numbers updated?

Posty5 reads them from Threads and X at most once an hour, so a number can be up to an hour old. The Engagement card shows when the numbers were last updated.

I edited the caption of a scheduled post. Are the new links tracked?

No. Links are tracked once, when the post is created, so a link you add later stays as you typed it.