How to Use

What connecting a domain actually changes

Your store does not move and nothing is rebuilt. You are telling the internet that your domain should lead to the store Posty5 is already serving, and telling Posty5 that requests arriving on that domain belong to your store.

Before you connect anything, your store answers on the Posty5 address it was given when you created it. Afterwards it answers on both, your own domain becomes the address shoppers see in the bar, in shared links and in search results, and the Posty5 address redirects to it. The Domains page shows both addresses side by side, so you never have to guess which is which.

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Apex or subdomain - decide this first

You can connect your bare domain, like brand.com, which DNS calls the apex or root. Or you can connect a name in front of it, like shop.brand.com, which is a subdomain. Both work and both get a certificate, but the records you add are genuinely different, because the rules of DNS forbid the simple record at an apex.

संकेत

Choose a subdomain such as shop.brand.com if you have no strong reason not to. A subdomain is connected with a single CNAME record that follows Posty5 automatically, so if the platform ever changes the servers behind your store you do not have to touch your DNS. An apex has to be pointed at fixed addresses instead, which means a change on our side becomes an edit on yours.

One thing to know before you type, www.brand.com is treated as its own name, not as a nickname for brand.com. Two names are two certificates as far as DNS is concerned, so if you want shoppers to reach you at www you connect www, and if you want them to reach you at the bare domain you connect that. Whichever you choose, set up a redirect at your registrar for the other so nobody lands nowhere.

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Connecting it, step by step

खतरा

Add records - do not replace what is already there. If your domain already carries email, another website or anything else, those are separate records and they must stay exactly as they are. Deleting a record you did not recognise is the one mistake in this process that takes something else of yours offline, and email is the usual casualty.

1. Open the Domains page

   In your store control panel, go to Settings and then Domains. If your store has no domain connected, the page opens on an empty state with a single field - that is the state you want.

2. Type the domain and claim it

   Enter the exact name you want shoppers to use, such as shop.brand.com. You can paste a full address with https,// and a trailing slash and it will be tidied up for you. A store holds one domain at a time, and a name already serving another store is refused with the reason, so you learn immediately rather than after waiting for DNS.

3. Read the records Posty5 asks for

   The page now shows the records to create, one that routes visitors to your store, and one that proves the domain is yours. The exact values are generated for your domain and shown on that page - copy them from there rather than from any guide, including this one, because they are the only values guaranteed to be current.

4. Add them at your registrar

   Sign in where you bought the domain and find its DNS records screen. Add each record exactly as shown, leaving everything already in the zone untouched. If the form asks for a TTL and you have no reason to prefer a number, take the default or the shortest offered - a short TTL means a mistake is quicker to correct.

5. Wait for the records to appear

   A new record is not visible everywhere the instant you save it. Posty5 re-checks your domain by itself every ten minutes, so in the ordinary case you add the records, close the page, and come back to find it done. Most domains are through within the hour.

6. Or ask for a check straight away

   If you would rather not wait for the next automatic pass, the page has a control that runs one now. It is safe to press more than once and it never makes things worse, a check that cannot reach a conclusion leaves your domain exactly as it was. There is an hourly limit on manual checks, so if it stops responding, give it a few minutes.

7. Let the certificate be issued

   Proving the domain and securing it are two separate things, and the page reports them separately so a delay tells you which half is waiting. Once your records are confirmed, a certificate is requested for the name. This part needs no action from you - watch the status rather than the clock.

8. Confirm it is live

   When the page reports the domain as active, open it in a new tab. You should see your storefront with a padlock in the address bar and no warning. That status is the real test, the storefront serves your domain only once it has reached it, so if the page says active, shoppers can get there.

सावधानी

Leave the ownership record in place for good. It is not a one-time code, Posty5 reads it again on every later check, including after your domain is live, which is how a domain that quietly stops being yours stops being served. Delete it and your store will eventually come off the domain.

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What each record is for

You are asked for two things, and they do different jobs. One carries your visitors to the right place; the other proves to Posty5 that the domain belongs to you, so that nobody else can point your name at their store.

If you are connecting a subdomain, the routing record is a CNAME. A CNAME says this name is an alias for that one, so your subdomain simply follows wherever Posty5 points - which is why nothing on your side breaks if the platform moves.

If you are connecting the bare domain, you get A records instead, each holding a numeric address. This is not a preference, the rules of DNS do not allow a CNAME on a bare domain alongside the records every domain must carry, and a registrar that seems to accept one will usually break your email with it. Add every address you are shown, not just the first.

The ownership record is a TXT record on a name beginning with an underscore, which is a convention meaning it is there for machines and can never clash with a real name you might want later. Its value is a random string generated for your claim alone.

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Reading the status

A domain moves through a short sequence, and only real evidence moves it, a genuine answer from DNS, then a real certificate. Nothing is ever marked done optimistically.

Waiting for DNS - you have claimed the domain and been given the records, and at least one of them is not visible yet. This is where you spend the wait.

DNS confirmed - both records resolve correctly and the domain is proven yours. The store is not being served on it yet, because the certificate is still to come.

Issuing the certificate - the request has gone out and has not come back. No action needed.

Active - your store is being served on your domain over HTTPS. This is the only status on which that happens.

Failed - checks have been coming back wrong for longer than propagation explains, and the page carries the reason. This is not the end of the road, the domain keeps being re-checked in the background, so once the records are right it recovers on its own.

Expired - a claim that was never completed is released after a while, so a domain typed in by mistake does not stay locked to your store forever. If this happens and you still want the domain, simply claim it again.

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Where the records live at each registrar

The records are the same everywhere; only the wording and the menus differ. Below is where to look at four of the most common registrars, and what each one calls the fields. If yours is not listed, look for DNS, Name Servers or Advanced DNS in its menu - the field asking for a name and the field asking for a value are the two you need.

टिप्पणी

These menu paths were checked in September 2026. Registrars redesign their panels, so if what you see does not match, trust the record itself - a name, a type and a value - over the route described here.

Cloudflare

Pick your domain, then DNS and Records, then Add record. Name is the part before your domain, or the @ symbol for the bare domain. Content is the value. One thing specific to Cloudflare, set the Proxy status toggle to DNS only for these records, because proxying them puts a second service in front of the certificate Posty5 is trying to issue.

GoDaddy

Open My Products, find the domain and choose DNS, then Add New Record. Type is the record type, Name is the part before your domain or @ for the bare domain, and the value field is called Value or Points to depending on the type. GoDaddy adds your domain to the name for you, so enter only the first part - shop, not shop.brand.com.

Namecheap

Go to Domain List, press Manage beside the domain, then the Advanced DNS tab, then Add New Record. The name field is called Host and takes the part before your domain or @ for the bare domain; the value field is called Value or Target. Make sure you are on Namecheap BasicDNS rather than pointing the domain elsewhere, or records added here are ignored.

Hostinger

From hPanel choose Domains, your domain, then DNS or Name Servers and the DNS records section. Name takes the part before your domain or @ for the bare domain, and Points to or Content takes the value. Hostinger often ships a default record for the bare domain pointing at a parking page - that one you do replace, because it is the record competing with yours.

सावधानी

Nobody needs your registrar password to do this - not Posty5, not support, not a developer helping you. Add the records yourself while signed in, and do not paste your DNS login anywhere. You also never have to switch off DNSSEC or any other protection your registrar offers to connect a domain here; if a page tells you to, it is not this one.

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About the wait

DNS is a network of caches, so a record you have just saved reaches different parts of the world at different times. Minutes is common, an hour is normal, and longer happens when the previous record had a long lifetime set on it. None of that is something you can speed up from either side.

You do not have to sit on the page. Closing the tab, signing out or shutting the computer changes nothing, the check runs on our side on a schedule, and the domain will be waiting in whatever state it reached when you come back.

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After it goes live

Your domain becomes the one address your store presents everywhere, the links in its pages, the addresses your shoppers copy, and the place a payment provider returns them to after paying. You do not have to update anything by hand for that to happen.

The Posty5 address your store started on keeps working and redirects to your domain, so a link a customer saved months ago still arrives. Nothing you have already shared stops working the day you connect a domain.

For search engines the redirect is the useful part, it tells them the two addresses are one store and that your domain is the one to list, rather than leaving them to treat the same pages on two addresses as duplicates. There is nothing to submit and no setting to change - but search engines revisit on their own schedule, so give it time to show.