Frequently Asked Questions
What is the Social Media Publisher?
Section titled “What is the Social Media Publisher?”An automation platform that allows you to publish videos to multiple social media platforms (YouTube Shorts, Facebook Reels, Instagram Reels, TikTok) simultaneously from a single interface, saving time and ensuring consistent posting.
Which social media platforms are supported?
Section titled “Which social media platforms are supported?”We support YouTube (Shorts with full channel management), Facebook Pages (business pages only), Instagram (Reels via Facebook-linked business accounts), and TikTok (creator/business accounts).
Do I need separate accounts for each platform?
Section titled “Do I need separate accounts for each platform?”Yes, you need active accounts on each platform you want to post to. Connect these accounts using OAuth authentication.
Can I publish to only some platforms in my workspace?
Section titled “Can I publish to only some platforms in my workspace?”Yes! When creating a publishing task, select which platforms to publish to. Choose any combination of connected accounts.
Can I schedule posts for later?
Section titled “Can I schedule posts for later?”Yes! You can schedule videos for specific dates and times for optimal engagement across all platforms.
Is my content stored on your servers?
Section titled “Is my content stored on your servers?”Videos are temporarily stored during upload and deleted immediately after successful distribution to all platforms. We don’t keep permanent copies.
How do I connect my social media accounts?
Section titled “How do I connect my social media accounts?”Navigate to ‘Social Media Profiles,’ select the platform, and follow OAuth authentication. You’ll be redirected to the platform to grant permissions, then back to our app.
What permissions do you need from my social media accounts?
Section titled “What permissions do you need from my social media accounts?”We only request minimum permissions, YouTube (Upload videos), Facebook (Manage pages, post content), Instagram (Publish Reels - business account required), TikTok (Post videos).
Are my login credentials stored?
Section titled “Are my login credentials stored?”No, we never see or store passwords. OAuth 2.0 provides secure access tokens without exposing credentials.
Can I disconnect accounts anytime?
Section titled “Can I disconnect accounts anytime?”Yes, disconnect any account from the ‘Social Media Profiles’ page. This revokes our access immediately.
What happens if my access token expires?
Section titled “What happens if my access token expires?”You’ll receive an ‘invalid access token’ error. Simply re-authenticate the account to refresh the token.
Can I connect multiple accounts from the same platform?
Section titled “Can I connect multiple accounts from the same platform?”Yes! Connect multiple YouTube channels, Facebook pages, Instagram accounts, and TikTok profiles.
Why can’t I connect my Instagram account directly?
Section titled “Why can’t I connect my Instagram account directly?”Instagram requires business accounts linked to Facebook Pages for API access. Connect your Facebook Page first, then Instagram becomes available.
My Facebook/Instagram connection expired. What should I do?
Section titled “My Facebook/Instagram connection expired. What should I do?”Go to Profiles → Select expired profile → Click ‘Reconnect’ and re-authorize through Facebook to refresh tokens.
What is an Organization?
Section titled “What is an Organization?”A workspace where you group multiple social media accounts. Ideal for agencies managing client accounts or businesses with multiple brands.
How many organizations can I create?
Section titled “How many organizations can I create?”All subscription plans allow unlimited organizations.
Can I add team members to my organization?
Section titled “Can I add team members to my organization?”Team collaboration features are planned for future releases. Currently, organizations are single-owner managed.
What happens if I delete an organization?
Section titled “What happens if I delete an organization?”Deleting disconnects all associated social media profiles. Past tasks remain in history but can’t be retried.
Can I use the same profile in multiple Organizations?
Section titled “Can I use the same profile in multiple Organizations?”Yes! Reuse connected profiles across multiple organizations. Helpful for managing the same brand across different campaigns.
Can I remove a profile from an Organization?
Section titled “Can I remove a profile from an Organization?”Yes, go to Organization Details → Click ‘Disconnect’ next to the profile. This doesn’t delete the profile, only removes it from that organization.
What video formats are supported?
Section titled “What video formats are supported?”All common formats including MP4, MOV, AVI, MKV, WMV, FLV, and WebM. MP4 with H.264 encoding recommended for best compatibility.
What’s the maximum video file size?
Section titled “What’s the maximum video file size?”Varies by platform, YouTube (Up to 256 GB or 12 hours), Facebook (Up to 10 GB), Instagram (Up to 650 MB, Reels under 90 seconds), TikTok (Up to 4 GB).
What’s the best video resolution and aspect ratio?
Section titled “What’s the best video resolution and aspect ratio?”For short-form content, Resolution 1080x1920 (Full HD vertical), Aspect ratio 9,16 (vertical), Frame rate 30fps or 60fps.
Can I upload videos from a URL?
Section titled “Can I upload videos from a URL?”Yes! Provide direct video URL and our system downloads and uploads to your accounts. Supported sources include direct URLs, Facebook, YouTube, TikTok, and Instagram videos.
Can I customize content for each platform?
Section titled “Can I customize content for each platform?”Yes! Set different titles, descriptions, captions, and settings for each platform when creating a posting task.
What happens if one platform fails but others succeed?
Section titled “What happens if one platform fails but others succeed?”Each platform processes independently. If YouTube succeeds but TikTok fails, the task shows partial success. Retry only failed platforms.
How long does posting take?
Section titled “How long does posting take?”Varies by video size, Small videos (< 100 MB) take 2-5 minutes, Medium (100-500 MB) take 5-15 minutes, Large (> 500 MB) take 15-30+ minutes.
Can I edit a video after posting?
Section titled “Can I edit a video after posting?”No, once posted, edit directly on each platform. However, you can delete the task and create a new one with updated settings.
Can I upload the same video to multiple organizations?
Section titled “Can I upload the same video to multiple organizations?”Yes, but create separate upload tasks for each organization. No direct ‘duplicate’ feature, but can reuse video files.
Can I repurpose content from one platform to another?
Section titled “Can I repurpose content from one platform to another?”Absolutely! Use ‘Video Source’ options to import content from TikTok, YouTube, or Facebook URLs and republish to other platforms.
Do you support video editing?
Section titled “Do you support video editing?”Currently no built-in editing. Upload finalized, edited videos. Use external editing software before uploading.
How does AI content generation work?
Section titled “How does AI content generation work?”AI analyzes your video description and selected tone, then generates platform-optimized captions, titles, descriptions, and hashtags tailored to each platform’s best practices.
Can I edit AI-generated content?
Section titled “Can I edit AI-generated content?”Yes! AI content is a starting point. Review, edit, and personalize all generated content before publishing.
What tones are available for AI generation?
Section titled “What tones are available for AI generation?”Available tones, Professional, Casual, Humorous, Inspirational, Educational, and Promotional.
Does AI generation cost extra?
Section titled “Does AI generation cost extra?”AI features depend on subscription plan. Check plan details for information.
What languages does AI support?
Section titled “What languages does AI support?”Currently primarily supports English. Additional language support may vary by plan.
Why do I need a Facebook-linked Instagram business account?
Section titled “Why do I need a Facebook-linked Instagram business account?”Instagram’s API only allows posting to business accounts linked to Facebook Pages. Personal accounts cannot be used for automated posting.
Can I post to Instagram feed and stories simultaneously?
Section titled “Can I post to Instagram feed and stories simultaneously?”Yes, enable ‘Post to both feed and story’ option when creating tasks.
Why can’t I select certain Facebook pages?
Section titled “Why can’t I select certain Facebook pages?”Only post to pages where you have admin or editor permissions. Personal profiles cannot be used.
Does TikTok require special verification?
Section titled “Does TikTok require special verification?”TikTok uses webhook verification to confirm post success. System handles this automatically - no special action needed.
Can I set YouTube videos as unlisted or private?
Section titled “Can I set YouTube videos as unlisted or private?”Yes! Set privacy level to Public, Unlisted, or Private when creating YouTube tasks.
Can I add custom thumbnails to YouTube videos?
Section titled “Can I add custom thumbnails to YouTube videos?”Yes, upload custom thumbnail when creating YouTube posting task. Recommended size, 1080x1920 pixels.
Can I monetize YouTube videos uploaded through this platform?
Section titled “Can I monetize YouTube videos uploaded through this platform?”Yes, as long as your YouTube channel is monetized and meets requirements. Uploads don’t affect monetization.
Can I control TikTok privacy settings?
Section titled “Can I control TikTok privacy settings?”Yes! Set privacy to Public (Anyone can see), Private (Only you), or Friends (Only friends). Also disable duets, stitches, and comments.
What YouTube categories are available?
Section titled “What YouTube categories are available?”Available categories include, Film & Animation, Autos & Vehicles, Music, Pets & Animals, Sports, Gaming, People & Blogs, Comedy, Entertainment, News & Politics, Howto & Style, Education, Science & Technology, Nonprofits & Activism, and more.
Can I set videos as ‘Made for Kids’ on YouTube?
Section titled “Can I set videos as ‘Made for Kids’ on YouTube?”Yes, set madeForKids option when creating YouTube task. Required by COPPA regulations.
Can I add multiple language titles/descriptions to YouTube?
Section titled “Can I add multiple language titles/descriptions to YouTube?”Yes! YouTube supports localizations. Add translated titles and descriptions for different languages (English, Spanish, Arabic, French, etc.).
Can I schedule posts for different times on different platforms?
Section titled “Can I schedule posts for different times on different platforms?”Currently, scheduling publishes to all selected platforms at same time. For different timing, create separate upload tasks.
Can I cancel or reschedule a scheduled post?
Section titled “Can I cancel or reschedule a scheduled post?”Yes, edit or cancel scheduled tasks before execution. Go to Task Status → Select task → Click ‘Edit’ or ‘Cancel’.
Will I be notified when content is published?
Section titled “Will I be notified when content is published?”Yes, receive email notifications when all platforms complete successfully, any platform encounters error, or task requires maintenance.
Can I publish to only some platforms in my organization?
Section titled “Can I publish to only some platforms in my organization?”Yes! When creating upload task, select which platforms to publish to. Choose any combination of connected profiles.
What do different task statuses mean?
Section titled “What do different task statuses mean?”Statuses include, Pending (queued), Processing (uploading), Download Video (downloading from URL), Processing in Platform (platform transcoding), Done (successful), Error (failed), Failed by Platform (platform rejected), Needs Maintenance (requires manual review), Canceled (manually stopped), Invalid Post Video URL (source inaccessible).
How do I know if video was posted successfully?
Section titled “How do I know if video was posted successfully?”Check task status page. Each platform shows ‘done’ status with green checkmark when successful. Also receive notifications.
What should I do if a post fails?
Section titled “What should I do if a post fails?”Check error message, verify account connection, ensure video meets requirements, check internet connection, and click ‘Retry’ for failed platforms. Contact support if issue persists.
Can I see history of all my posts?
Section titled “Can I see history of all my posts?”Yes, task list shows all past uploads with status, timestamps, and platform-specific results.
What does ‘needsMaintenance’ status mean?
Section titled “What does ‘needsMaintenance’ status mean?”Task requires manual review. Common reasons, Platform policy violation, Account suspended/restricted, Unusual activity flagged, Multiple retry failures, Platform API changes, Network connectivity issues.
How does status history work?
Section titled “How does status history work?”Every status change logged with status name, timestamp, error message (if applicable), and platform-specific details. Tracks complete task lifecycle for diagnostics.
Why is my video stuck in ‘processing’ status?
Section titled “Why is my video stuck in ‘processing’ status?”Possible reasons, Large file size (taking longer), Platform processing delays, Network connectivity issues, Server load (peak hours). If stuck >30 minutes, contact support.
What does ‘Invalid video URL’ mean?
Section titled “What does ‘Invalid video URL’ mean?”Video URL is not publicly accessible, expired or deleted, requires authentication, platform-blocked, incorrectly formatted, or behind geo-restrictions.
Why did I get ‘Rate limit exceeded’ error?
Section titled “Why did I get ‘Rate limit exceeded’ error?”Platforms limit posts in short time. Wait 15-30 minutes and retry, or spread out posts.
Can I cancel a task that’s processing?
Section titled “Can I cancel a task that’s processing?”Currently cannot cancel processing tasks. Feature planned for future updates.
What if my video violates platform policies?
Section titled “What if my video violates platform policies?”System uploads content, but platforms apply their own policies. If content violates policies, platform may remove it or suspend account. Always ensure compliance.
Why is my Instagram post failing?
Section titled “Why is my Instagram post failing?”Common issues, Not using business account, Facebook Page not linked, Video exceeds 90 seconds, Invalid aspect ratio, Account restrictions, Music copyright issues.
Why did my upload fail?
Section titled “Why did my upload fail?”Common reasons, Invalid access token, Video format not supported, File size exceeds limits, Network timeout, Platform API errors, Content policy violations.
I’m getting ‘Permission Denied’ error. What’s wrong?
Section titled “I’m getting ‘Permission Denied’ error. What’s wrong?”Usually means, Access token expired, Insufficient permissions, Account suspended, Profile disconnected. Re-authenticate the account.
Can I republish a failed upload?
Section titled “Can I republish a failed upload?”Yes! From Task Status page, retry failed platforms without affecting successful ones. Click ‘Retry’ on failed platform card.
Who can access my videos and accounts?
Section titled “Who can access my videos and accounts?”Only you have access. Staff cannot access content except when providing support (with your permission).
Is my data encrypted?
Section titled “Is my data encrypted?”Yes, all transmissions use SSL/TLS encryption. OAuth tokens encrypted at rest in database.
Do you share data with third parties?
Section titled “Do you share data with third parties?”No, never share account information or video content. Only interact with social media platforms via official APIs.
What happens to my data if I delete my account?
Section titled “What happens to my data if I delete my account?”All data (connected accounts, upload history, organizations) permanently deleted within 30 days.
Are you GDPR compliant?
Section titled “Are you GDPR compliant?”Yes, fully GDPR compliant. You have rights to access, modify, or delete data anytime.
How secure are OAuth tokens?
Section titled “How secure are OAuth tokens?”OAuth tokens are, Encrypted at rest, Transmitted over HTTPS, Never exposed in URLs, Automatically refreshed, Revocable anytime.
Can I use the same video source for multiple tasks?
Section titled “Can I use the same video source for multiple tasks?”Yes! Reuse video URLs or upload same file multiple times with different settings.
What is the ‘updateLatestMedia’ feature?
Section titled “What is the ‘updateLatestMedia’ feature?”Allows tasks to automatically fetch and post latest video from connected account (e.g., latest YouTube video, latest TikTok post).
Can I extract videos from other platforms?
Section titled “Can I extract videos from other platforms?”Yes! Provide URLs from YouTube Shorts, TikTok videos, Facebook Reels, Instagram Reels. System downloads and reposts to selected platforms.
What video sources are supported?
Section titled “What video sources are supported?”Supported sources, Direct video file upload, Direct video URL (MP4, MOV, etc.), YouTube video URL, TikTok video URL, Facebook video URL, Instagram video URL.
What browsers are supported?
Section titled “What browsers are supported?”Modern browsers including, Chrome (latest), Firefox (latest), Safari (latest), Edge (latest). Best experience on Chrome.
Is there a mobile app?
Section titled “Is there a mobile app?”Currently web-based, optimized for desktop. Mobile app in development.
Can I use platform API for automation?
Section titled “Can I use platform API for automation?”API access available for enterprise plans. Provides REST APIs for, Creating upload tasks, Checking task status, Managing organizations, Connecting/disconnecting profiles.
What are webhooks used for?
Section titled “What are webhooks used for?”Webhooks for TikTok integration. When TikTok completes video processing, sends webhook notification to confirm success and provide video URL.
Can I integrate with my own application?
Section titled “Can I integrate with my own application?”Yes! Use REST API to integrate into your application. Need API key from dashboard.
Is there a bulk upload feature?
Section titled “Is there a bulk upload feature?”Bulk upload available on higher-tier plans. Upload and schedule multiple videos at once using CSV import.
Can I integrate with CMS or workflow tools?
Section titled “Can I integrate with CMS or workflow tools?”Yes, through API (enterprise plans) or via Zapier/webhook integrations (business plans and above).